Customer Support
RM-0102Resolved2nd lineYellowNavigation
GPS position drifting during station-keeping
Operator reports GPS position drifting ~5 m during station-keeping near the marina wall.
Resolution
Pushed firmware 4.2.1 with improved GNSS filtering. Customer confirms position hold within 1 m.
Customer
PUB Singapore
Responsible at RanMarine
Logged by
Created
2026-02-11 10:30
Escalated
2026-02-12 09:00
Resolved
2026-02-20 14:00
Conversation & evidence
4 entries
Suspect multipath from the marina wall. Asked for a log export to confirm.
Logs show GNSS scatter consistent with multipath — needs a filtering review by engineering.
Video call with the operator to reproduce the drift on site. Recording and notes attached.
Call recording + notesPushed firmware 4.2.1 with improved GNSS filtering. Customer confirms position hold within 1 m.