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Customer Support

9 tickets across the fleet · 3 open at 1st line · 2 at 2nd line.

1st line32nd line2

Open — 1st line

3
  1. RM-0106Customer chasing ETA on RMA repairYellow
    D9ZCity of AmsterdamOther12026-06-12 08:05
  2. RM-0107Propeller fouling — repeated stalls in canal basinYellow
    P7CThames WaterPropulsion22026-06-18 13:15
  3. RM-0109False shallow-water alerts after 4.2.1 updateGreen
    Q6EDubai Marina AuthoritySoftware12026-07-14 07:50

Escalated to 2nd line

2
  1. RM-0104Water ingress alarm triggered mid-missionRed
    R3GThames WaterWater Ingress32026-04-03 09:00
  2. RM-0108Telemetry dropouts beyond ~400 m line of sightYellow
    T2LPort of Rotterdam AuthorityConnectivity32026-06-22 15:40

Resolved — shark history

2
  1. RM-0105Spare basket latch request — precautionaryGreen
    C3MPort of Rotterdam AuthorityMechanical0Resolved2026-05-30 11:20
  2. RM-0103Jetty collision — starboard hull scuffGreen
    Q6EDubai Marina AuthorityMechanical2Resolved2026-03-27 08:45