Customer Support
RM-0103Resolved1st lineGreenMechanical
Jetty collision — starboard hull scuff
Minor collision with a moored jetty during high wind. Visible scuff on starboard hull, customer asking whether the unit is safe to operate.
Resolution
No structural crack found on inspection. Cleared to continue operating; logged for warranty trail.
Customer
Dubai Marina Authority
Responsible at RanMarine
Logged by
Created
2026-03-27 08:45
Escalated
—
Resolved
2026-03-28 09:30
Conversation & evidence
2 entries
Customer sent photos of the scuff after the collision.
Photo — hull seamNo structural crack found on inspection. Cleared to continue operating; logged for warranty trail.