Customer Support
RM-0104Open2nd lineRedWater Ingress
Water ingress alarm triggered mid-mission
Water ingress alarm triggered mid-mission. Drone recovered by the operator and pulled from service.
Customer
Thames Water
Responsible at RanMarine
Logged by
Created
2026-04-03 09:00
Escalated
2026-04-04 11:20
Resolved
—
Conversation & evidence
3 entries
Ingress source unknown from shore — depot teardown required.
Teardown found a perished hull-gland seal. Replacement seal kit on order from the supplier.
Photo — hull seamCustomer chasing a return date. Cannot commit until the supplier confirms the seal kit ETA.